An equipment-centric knowledgebase and datahub that enables machinery OEMs to offer customer self-service capabilities.
An “Asset Relationship Management” system that improves installed-base data capture and improves lead generation for highly targeted service sales.
An eCommerce system that makes it easy for customers to discover and purchase only the spare parts and services relevant to their machines.
A remote-condition monitoring system that enables any machinery OEM to rapidly build and deliver data-driven/prescriptive maintenance services to operators of their machines.
A Zoom for remote technical support.
Help your customers troubleshoot outages via video. Record and save video support sessions for warranty claims management.
Up to date install-base data. Master as-sold vs. as-is installed-base information to generate better leads for after sales services.
Build a knowledge management hub for service teams and customers alike. Upload manuals, 3D drawings, wiring diagrams, training videos and more.
Easily replace obsolete spare parts with current ones and automatically share updated spare parts lists with only the customers who are affected.
Offer updated parts lists, supplies and parts-kits catalog for every equipment in your install-base. Make it easier for customers to order original parts.
Improve engineer utilisation and deliver higher SLA-assurance with our video-calling. Offer time-based billing and specialised service contracts and reduce the costs of on-site services.
Connect to ERP, CRM & PLM systems & automated data exchange on critical enterprise processes to break open data silos, not just inside the company but with customers as well.
Manage your IIoT platform, its data ownership & user rights securely between multiple parties for the Industry 4.0-services of your install-base
Build your own applications, powered by our API’s – accessing install-base data, customer transactions, service history, condition monitoring data and more to power your predictive and prescriptive services. Deliver them to your customers on our platform.
Connect with the MachIQ APM maintenance software of your customers and get real-time access* to the condition of your machines in their plants, recommend maintenance activities and follow-up with them on asset performance-related initiatives.
*determined upon agreement from both parties
Increase in penetration of the installed-base. (Today OEMs sell traditional services to less than 20% of their installed base)
Customer self-service tools have reduced the need for travel as well as the workload of the helpdesk.
Our automated order handling results in OEMs saving 75% of the effort and time to process a customer order for parts.
The data-driven services that OEMs can offer through us has led to higher order values in new machines sales as well.
“90% of companies that operate our machines don’t contact us for any after-sales service.”
CEO of industrial laundry machines company
Head of Digital at a leading metal-cutting machinery company
“We have a CRM but 50% of our installed base data is outdated and we don’t know what machines are still in operations.”
CEO at a grain-milling machinery company
“We are monitoring our customers’ machines remotely and make recommendations but we don’t know if they followed our advice.”
CTO at leading packaging machinery company
“With Covid-19, our service engineers can no longer travel to customer sites..”
SVP of Services at €1.2B food processing machinery supplier
Seva helps companies overcome the challenge of data-silos in customer service offerings by engaging employees across install-base services:
From order-desk employees, technical support personnel to field service engineers, users are now able to work on a single data platform.
Companies that choose Seva enjoy faster time to value with out of the box/rapid deployment, minimum customization requirements for a shorter time to market.
Our open architecture and APIs allow clients to integrate any of their valuable legacy applications: including existing web-shops, remote monitoring/IoT infrastructure, help-desk and ticketing portals.